Privacy Policy

Last Updated: August 2026 (v4 — supersedes v3, August 2026)

Introduction

Racket Captain, a service of JAGIZ LLC ("Company", "we", "our", or "us"), operates the Racket Captain application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

• Personal Data: Email address, name, phone number, and other profile information
• Usage Data: Browser type, IP address, pages visited, and time/date of visits
• Cookies and Tracking: We may use cookies to enhance your experience

Use of Data

Racket Captain uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service
• To provide customer support
• To gather analysis or valuable information so we can improve our Service

Sharing With Other Members

Racket Captain is a group-play organization service, and joining a group is an act of sharing. When you join a Match Group — by accepting an invitation, requesting to join, or being added by a captain — you expressly approve the sharing of your name, email address, phone number, profile photo, and your event participation and results with the members, captain, and co-captains of that group, and — for groups hosted at a claimed venue — with the venue's verified owner and fellow venue members who take part in shared venue communications.

This sharing happens inside the Service (rosters, schedules, standings, chats, and member profile pages). If you do not want this information shared with a group's members, do not join that group. Leaving a group ends the forward sharing of your contact information through it; recorded results and history remain part of the group's records.

We do not sell your personal information to third parties.

How Long We Keep Your Data

We keep your personal data for as long as your account is active. When you delete your account, the rules in the next section apply.

• Chat content — currently retained for approximately 30 days. Chat is not a system of record; see the Terms of Service.
• Account and profile data — kept while your account is active, then handled as described under Account Deletion.
• Server logs and IP addresses — retained for up to 90 days, then deleted.
• De-identified play records — match results, standings, and event history remain part of your groups' records indefinitely, attributed to "Deleted Member". These records no longer identify you.
• Payment records — subscription and payment history is held by our payment processor, Stripe, under its own retention policy, and by us where we are required to keep it for tax and accounting purposes.

Deleting Your Account

You can delete your account yourself, at any time, from inside the app or the website: Settings → Account → Delete Account. Every account type — player, captain, and club — can complete deletion without contacting us. If you cannot access the app, email support@racketcaptain.com and we will complete the deletion for you.

What happens immediately: any active subscription is cancelled, your sessions and access tokens are revoked, and your devices stop receiving notifications.

What we permanently delete: your profile photo, saved search location, email address records, push notification tokens, notification settings, sport preferences, your stored messages, and your venue affiliations.

What we anonymize instead of deleting: so that other members' schedules, results, and standings do not break, we keep a de-identified record in place of your account. Your name becomes "Deleted Member", and your email address and phone number are removed from it. This record cannot be used to identify or contact you, and the account can never be signed into again.

What survives deletion: if you used a free trial, we keep a one-way cryptographic hash derived from your email address and phone number, so that deleting an account cannot be used to obtain unlimited free trials. This hash is stored with no link to your account, cannot be reversed to identify you, and is used for no other purpose.

Groups you captained: deleting a captain account closes that captain's Match Groups. Running series are stopped, future scheduled events are removed, past results are preserved as read-only history, and every member of the roster is notified.

Your Choices and Consent

You can withdraw your consent to member data sharing at any time by leaving a Match Group or by deleting your account. Leaving a group stops future sharing of your contact information through it; results already recorded remain part of that group's history.

You may request a copy of your personal data, or ask us to correct it, by emailing privacy@racketcaptain.com.

Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@racketcaptain.com